We use a variety of booking statuses to help provide the highest level of service. One booking status we use is On Hold. Your booking may be marked On Hold when you have been waitlisted for a specific tour time. This can occur for numerous reasons. The most common is there are not enough spaces available on the selected tour time for your group. Another time this can happen is when taking advantage of our Denali Aurora Quest standby policy. There are other situations that may encounter the waitlist status as well. If you are on the waitlist due to space constraints, your booking may be confirmed at any point. If it is confirmed you will receive an email notifying you that the order is now confirmed. If you have any questions about the status of your booking or wish to be removed from the waitlist, reach out to our team via email or send us a text!
What is an On Hold order? Print
Modified on: Thu, 26 Aug, 2021 at 10:29 PM
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