We use a variety of booking statuses to help provide the highest level of service. One booking status we use is Pending. When an order is received that requires additional review or manual resource allocation. Fear not, our Tour Experts are working to get everything in order for your arrival and we will follow up via email or text if we encounter a situation that needs additional information. In this state you booking is in the process of final confirmation and you may not modify or cancel the order. It may be fully confirmed at any point up to the day of your tour. If you have any questions about the status of your booking, reach out to our team via email or send us a text!